In the large galaxy of digital service companies, ESN, Blue Soft is shaking up the classic model and offering an innovative as a service model. After some successful first experiences, we tell you more about the organization of this model that we have set up.
Interested in this topic? Read our article on the rise of Cloud as a service.
NSEs are not quite finished with their transformation?
ESNs are men and women who serve a variety of clients, and whose role is to produce the supports for innovation for these clients. We help them to transform themselves, through technological infrastructures, digital services and digital interfaces. A few years ago, companies known as "IT services companies" traded in their "IT" dimension for that of "digital", thus living their digital transformation. And yet, the model has remained very classic: it is most often a matter of selling a package of days/people to meet a functional need of a clientor to provide a particular skill within the framework of a project that can last several months or years.
Blue Soft "as a service": an adapted response, quick results, high satisfaction
At Blue Soft, the Digital Service Centre supports its customers in the development of technical projectsdevelopment development of collaborative working and project management assistance (AMOA). The Digital service center service center 70 people, divided and cross-functional roles. They include people with development and architecture skills, consultants, project managers and so on, all with a User Centric culture culture.
It is this culture that has allowed us to get closer to our customers' needs. The digitalization of all businesses means that our customers have an increasing need for digital services, but it also requires but also requires a capacity for rapid questioning in order to be highly responsive in markets where disruption is everywhere. everywhere in ambush.
This is why we wanted to we wanted to be able to provide our customers with specialized and diversified skillsto be able to respond to needs that can vary very quickly, sometimes in a few days. This service, very innovative in our business, is similar to the habits of consumption habits that our customers may have elsewhere, in "as a service" mode.
Customers can thus have several offers, which can be combined together:
- Develop as a Service
- Architect as a Service
- Agility as a Service
- Expert as a Service
By subscribing to this offer, the customer has the possibility to use these skills on demand and for very and for very short projects, without having to systematically recontract. Result: we can provide a solution in record time, with a very high level of satisfaction.
Discover our other "as a service" offers.
The developments in cycle V almost always a source of conflict
This customer satisfaction is a major gain compared to fixed price methodsin V-cycle. Even in an excellent relational context, the V-cycle method is almost always a source of friction between the client and the service provider. They are not necessarily serious, but their origin is the cultural distance which can separate the business need from the technical realizationor the lack of understanding of each other's challenges and constraints. A Customer Relationship Manager will have difficulty evaluating the complexity and time required to code a functionality for his omnichannel platform. A developer, even the best one, will not always measure the impact of such a feature on the global result of an international company.
Fortunately, thanks to constant communication between the client and the project manager, the story almost always ends well. But anxiety-provoking phases existand denying them would only reinforce the risk.
Read our article on agility trends in 2023.
Should we abandon the fixed price in project development?
Probably not! Flat-rate services still have their legitimacy, and they bring with them a reassuring commitment on the part of the service provider. La classic fixed-price development method therefore a good option when the request concerns a known scope and project management is structured. For some business applications, the scope may already be known, and it may therefore be easy to accurately estimate development times and costs.
But in practice, even when we talk about a fixed price, customers often include the possibility of modifying the scope of the service along the way. We are therefore approaching hybrid models, between fixed price and agility, in a sometimes fragile balance and therefore also incorporating a risk of friction.
Many success factors in favor of the ESN as a Service
Among our early adopters of this model, we have identified elements that make this offering successful:
- Load flexibility It is possible to move from a light load to a larger volume of time devoted to a project, from one month to another and even from one fortnight to another, depending on the need
- Competence can vary as quickly Whether it is a development language or a type of project organization, the client has a wide range of skills at his service in record time
- Fixed fixed costs controlled The services can be carried out remotely, not requiring any particular organization at the customer's site
The notion of commitment does not disappear, however, particularly in terms of quality, resource mobilization, reporting, etc. reporting and management. As the objective is value, performance indicators are scrutinized to ensure that this value is delivered.
In addition, the pace of the project, with its short stages, allows for a high motivation of the teamsand eliminates the well-known risk of wear and tear on long projects, the outcome of which is difficult to see. Finally, for the employees Blue Soft, satisfaction is also important, because everyone's skills are really used where they are most neededand projects change more quickly.
Find out how Blue Soft supports Strada in its SaaS strategy..
You want to know more and get the details of our "as a service" offers and thetechnologies available ? Send your messageand an expert will contact you!
